Privacy policy
Last Updated: July 2026
OVERHAIL ("we," "us," "our") operates the website https://overhail.com/ (the "Site"). This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our Site.
By using our Site, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
When you visit or shop on our Site, we may collect the following types of information:
a) Information you provide to us:
Name, email address, phone number
Billing and shipping address
Payment information (processed securely through PayFast and our payment partners; we do not store your full card or bank details on our servers)
Order history and communication with our customer support (e.g., via email or WhatsApp)
b) Information collected automatically:
IP address, browser type, device information
Pages viewed, time spent on the Site, and browsing behavior
Cookies and similar tracking technologies (see Section 4 below)
c) Information from third-party tools:
We may use tools such as the Meta (Facebook) Pixel and Google Analytics to understand website traffic and improve our marketing and user experience. These tools may collect data about your interactions with our Site and ads.
2. How We Use Your Information
We use the information we collect to:
Process and fulfill your orders, including shipping and payment processing
Communicate with you about your order status, shipping updates, or customer service inquiries
Improve our website, products, and customer experience
Send you promotional emails, offers, or updates, where you have opted in (you may unsubscribe at any time)
Detect and prevent fraud or unauthorized transactions
Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information to third parties. We may share your information with:
Payment processors (such as PayFast) to securely process your payments
Shipping and courier partners to deliver your orders
Shopify, our e-commerce platform provider, which processes data on our behalf to operate the Site
Analytics and advertising tools (such as Meta Pixel or Google Analytics), where applicable
Legal authorities, if required by law or to protect our legal rights
4. Cookies
Our Site uses cookies and similar technologies to:
Keep items in your cart
Remember your preferences
Understand how visitors use our Site
Support advertising and retargeting campaigns
You can control or disable cookies through your browser settings; however, some features of the Site may not function properly if cookies are disabled.
5. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including order fulfillment, customer service, legal, and accounting requirements.
7. Your Rights
You may contact us at any time to:
Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information, subject to legal or operational requirements
Opt out of marketing communications
To make any such request, please contact us at info@overhail.com.
8. Children's Privacy
Our Site is not directed at individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
OVERHAIL
D-Block, PUEHS Phase 2, Lahore, Pakistan
Email: info@overhail.com
Phone: +92 307 6828001
Website: https://overhail.com/